Make the user experience transparent
- Expose the daily/weekly/monthly active users.
- Understand how end users actually use the application.
- Correlate the user satisfaction with performance metrics
Expose the problems with user experience
- See how many users are impacted.
- Understand which users are impacted.
- Expose which parts of the application are problematic.
Fix poor user experience immediately
- Rank performance issues by the impact on end users
- Enable IT to fix the detected issues fast, skipping evidence gathering and troubleshooting processes.
- Reduce the average time to resolve the issues by 4x.
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