For Developer

Replace the firefighting with clear goals and methods.

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Define a contract with the business on expected performance and availability.

  • Make the actual end user experience transparent to business owners by monitoring every user interaction as it happens.
  • Agree upon the expected service level quality with corresponding business owners.
  • Have means to act in situations where he service level is not delivered according to expectations.

Fix only the bugs really worth fixing for.

  • Have the defects in production automatically detected.
  • Rank each defect by its impact to end users.
  • Fix the defects with biggest impact first.

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